Refund Policy – eSIM Cards
At eSIM Cards, we prioritize our customers and aim to provide a seamless experience with our eSIM services. We understand that there may be circumstances where you need to request a refund. Our refund policy is designed to be fair and transparent. Please review the details below to understand our policies and guidelines.
Refund Policy for UK Residents Using eSIMcards.co.uk
**Refund Policy for UK Residents Using eSIMcards.co.uk**
At eSIMcards.co.uk, we prioritize the satisfaction of our customers. If you are a resident of the UK, refunds can be processed under the following terms and conditions, which apply specifically to UK residents who hold a UK-issued credit card and complete the Know Your Customer (KYC) process.
**Terms and Conditions for Refunds:**
1. Eligibility: Refunds are available only to UK residents with a UK-issued credit card.
2. KYC Requirement: Customers must complete the KYC registration process, providing valid bank details or credit card information.
3. Refund Process: Refunds will be processed upon verification of the customer’s KYC information, in accordance with UK Government regulations applicable to sellers.
**UK Government Regulations:**
1. Consumer Rights Act 2015: Entitles consumers to a full refund if the service is not as described, faulty, or not fit for purpose.
2. Distance Selling Regulations: Provides consumers with the right to cancel their order within 14 days of receipt for a full refund.
3. Payment Services Regulations 2017: Ensures secure handling of payment details and timely processing of refunds.
For more detailed information, you can refer to the UK Government’s guidance on accepting returns and giving refunds at www.gov.uk/accepting-returns-and-giving-refunds.
eSIMcards.co.uk is committed to complying with these regulations to ensure that UK residents receive appropriate consumer protections and refund entitlements.
1. Refund Eligibility
1.1 Non-Installation or Non-Activation
If you have not installed the eSIM or activated the plan, you are eligible for a full refund within 30 days from the date of purchase.
1.2 Technical Issues
If the eSIM cannot be installed or used due to a technical problem from eSIM Cards, you can request a refund or eSIM replacement within 30 days from the date of purchase, following comprehensive troubleshooting efforts.
1.3 Activated Plans
If the plan has been activated and used, a full refund is not guaranteed. However, partial refunds for unused data may be considered under the following conditions:
- Minimal data usage, suggesting possible service quality issues.
- Verified network or technical failures that prevented eSIM Cards from providing the service.
1.4 Single-Use eSIM
If the eSIM is removed from your device before the refund request, a refund or new eSIM assignment will not be possible.
1.5 Discount Code Purchases
Purchases made using a discount code are non-refundable once the plan is installed or activated.
2. Refund Process
2.1 Request Submission
To request a refund, contact eSIM Cards’ support team via the Contact Us page on our website or email us at support@airhubsystems.co.uk
2.2 Information Required
Depending on the nature of the issue, you may be asked to provide additional information to support your refund request. This may include screenshots of device settings for technical issues or details explaining why the invoiced amount is incorrect.
3. Contact Information
For any questions or to request a refund, please contact us at support@airhubsystems.co.uk. We are here to assist you and ensure a satisfactory resolution to any issues you may encounter.