At esimcards.co.uk, we are fully compliant with the UK E-commerce Regulations, ensuring transparency and consumer protection in all online transactions. These regulations, derived from the E-commerce Directive 2002, govern how online businesses operate and interact with customers within the UK and the wider European Economic Area (EEA).

 Information Transparency

The E-commerce Regulations require that online businesses provide clear and accurate information about their identity, services, and products. At esimcards.co.uk, we are committed to transparency by ensuring that our website contains the following essential information:

1. Business Identity: We clearly display our company’s registered name (Airhub Systems Limited), business address, and contact details on our website.

2. Product Information: Each eSIM plan is described in detail, including the price, features, and coverage areas. This allows customers to make informed decisions before completing their purchase.

3. Pricing: All prices displayed on our website include taxes and any additional charges (such as delivery fees) are clearly stated before checkout.

4. Terms and Conditions: Our Terms & Conditions page outlines the terms of sale, your rights as a customer, and our obligations as a service provider.

 Order Confirmation

Once you place an order with esimcards.co.uk, you will receive an automatic email confirmation, including a summary of your purchase, the total price paid, and a QR code for digital eSIM activation. This confirmation email serves as proof of your transaction and is in compliance with the E-commerce Regulations’ requirement to provide a written acknowledgment of the sale.

 Customer Support

In accordance with the E-commerce Regulations, we provide accessible and responsive customer support to handle any questions or complaints