Information Transparency

The E-commerce Regulations require that online businesses provide clear and accurate information about their identity, services, and products. At esimcards.co.uk, we are committed to transparency by ensuring that our website includes the following essential details:

• Business Identity: We clearly display our company’s registered name (Pentagram Systems Limited), business address, and contact details on our website.
• Product Information: Each eSIM plan is described in detail, including pricing, features, and coverage areas. This ensures that customers can make informed decisions before completing their purchase.
• Pricing: All prices displayed on our website include taxes, and any additional charges (such as delivery fees) are clearly shown before checkout.
• Terms and Conditions: Our Terms & Conditions page outlines the terms of sale, customer rights, and our obligations as a service provider.

Order Confirmation

Once you place an order with esimcards.co.uk, you will receive an automatic email confirmation containing a summary of your purchase, the total price paid, and a QR code for digital eSIM activation. This confirmation serves as proof of your transaction and fulfills the E-commerce Regulations’ requirement to provide written acknowledgment of the sale.

Customer Support

In line with the E-commerce Regulations, we provide accessible and responsive customer support to address any inquiries, complaints, or post-purchase concerns. You can reach our support team directly at support@pentagramsystems.co.uk, and we strive to respond to all customer communications promptly and effectively.