Privacy Policy – eSIM Cards
Introduction
- At eSIM Cards, we value your privacy and are committed to protecting it. This privacy policy explains how we collect, use, and safeguard your personal information obtained through our website (www.esimcards.co.uk) and app (eSIM Cards). By using our services, you agree to the terms of this policy as detailed below.
2. Collection and Processing of Personal Data
2.1 Data Collection
We collect personal data for the following purposes:
- Processing payments and transactions
- Provisioning telecom services and products
- Providing support and maintenance
- Marketing and educational purposes
- Analyzing sales and usage patterns to improve services
- Offering personalized services and feedback
- Conducting surveys for feedback
2.2 Types of Data Collected
We may collect and process the following types of data:
- Personal details: name, contact information, address, etc.
- Device details: model, serial number, etc.
- Location details: using eSIM cell ID
- Communication details: start and end times, usage volume
- Browser details: IP address, web pages accessed, etc.
3. Data Deletion
3.1 Deletion Requests
Upon installation of the eSIM Cards iOS or Android App, we act as the data controller. You can request the deletion of your data by contacting us at support@esimcards.co.uk. We will delete your data within one month (30 calendar days) of your request and send confirmation once completed. Data may still remain in system backup files, which will be periodically deleted.
4. Personal Data Disclosure to Third Parties
4.1 Disclosure with Consent
We will only disclose personal data to third parties with your explicit consent. However, we may share data with trusted third-party providers to offer the requested services, ensuring they respect and protect your data.
4.2 Legal Compliance
We may be required to disclose your data by law, such as in response to a court order. Additionally, we may use anonymized data for statistical analysis to improve our services.
5. Duration of Data Storage
We will store your personal data only as long as necessary to fulfill the purposes outlined above. Once these purposes are completed, your data will be securely erased to ensure its protection.
6. Managing Your Personal Data
6.1 Data Security
We take all necessary measures to prevent unauthorized access, alteration, or destruction of your data. Our staff is trained to handle your data securely, and we use trusted third parties to assist in providing services.
6.2 Third-Party Data Handling
When sharing data with third parties, we ensure they are trustworthy and capable of protecting your data. We supervise their handling of your data to prevent any misuse.
7. Access Rights to Data
7.1 Access Requests
You can request access to your data at any time by contacting us via email or other communication channels. We will verify your identity before providing access to ensure data security.
7.2 Restrictions
In cases where data sharing poses a risk to public security or our business interests, we may choose not to disclose certain information.
8. More Rights
8.1 Objections and Corrections
You have the right to object to the processing of your data, request corrections, or block any inaccurate or unlawfully processed data. We will notify third parties with whom we have shared your data to make the necessary changes.
8.2 Withdrawal of Consent
You may withdraw your consent to process your data at any time. If you believe your data has been processed unlawfully, you can file a complaint with us or a regulatory body.
8.3 Unsubscribing
You can unsubscribe from our email database and marketing communications at any time by contacting us at support@airhubsystems.co.uk
9. Cookies
We use cookies to collect information about your browsing activities to enhance your user experience. By using our website and app, you agree to the use of cookies.
10. International Data Transfer
Your personal data may be transferred outside the UK for storage and processing in compliance with GDPR guidelines. By submitting your data, you consent to its international transfer.
11. Limits to our Privacy Policy
Our website and app may contain links to third-party sites and apps over which we have no control. We are not responsible for the content or privacy practices of these external sites.
12. Changes to the Privacy Policy
We may update our privacy policy to reflect changes in our practices. By continuing to use our services after such updates, you agree to the revised policy. If substantial changes occur, we will seek your consent again. For any questions or concerns about our privacy policy, please contact us at support@airhubsystems.co.uk